Enrollment Manager

Position: Enrollment Manager

Location: Media, PA

Job Purpose:

The Enrollment Manager is responsible for the overall functions of certification and enrollment programs, including supervision of staff, while ensuring certification requirements are met.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ensure the timely submission and follow up of contracts, applications and documentation with payers to meet or exceed goal of providers being fully enrolled before employment begins
  • Manage the work of team; provide clear direction for staff, including planning, assigning, scheduling and review of work to ensure optimal performance
  • Ensure quality standards are met by auditing staff
  • Serve as subject matter expert and lead company wide efforts regarding enrollment of providers with governmental and contracted players
  • Responsible for training, coaching/guidance and development of staff
  • Work collaboratively and coordinate with multiple departments within HAP to maximize efficiency and effectiveness of enrollments, as well as maintain documentation necessary for verification enrollment statuses
  • Analyze process flows and standard operation procedures to make recommendations for process changes and system enhancements
  • Maintain work flow processes to achieve performance targets for all functions
  • Lead the team in problem solving issues and take immediate corrective action and work with the practice manager to resolve the issue
  • Identify and resolve issues with minor additional input

Additional Functions:

  • Monitor, adjust and approve any TLO exceptions, PTO and time card submissions
  • Research new and innovative ways to update procedures to enhance streamlining accounts
  • Onboard new clients
  • Research new system programs and upgrades to impact team in a positive manner
  • Participate in the hiring and on-boarding of new employees
  • Create goals and action plans while utilizing feedback from team to meet and exceed monthly team goals
  • Resolve all employee issues effectively
  • Create individual performance plans with staff members who fail to meet expectations and production requirements, including terminations
  • Complete probationary and timely annual performance appraisals

Knowledge and Skills:

  • Excellent interpersonal, written, and oral communication skills.
  • Excellent customer care ethics
  • Demonstrated problem solving and process improvement skills
  • Strong people management skills
  • Demonstrated Leadership skills
  • Ability to mentor, train and develop lead staff members
  • Strong PC based application knowledge, including Outlook, Excel and Word
  • Ability to work in a fast-paced, rapidly-changing environment and manage crises with calm, even temperament

Education and Work Experience:

  • High School Diploma or GED required
  • Bachelor’s degree or equivalent experience Preferred
  • 1-3 years supervisory experience required

Physical and Emotional Requirements:

  • Ability to sit for long periods of time while focusing on work
  • Ability to meet HAP’s attendance standards
  • Ability to maintain calm demeanor and project a positive attitude
  • Project and maintain professional demeanor
  • Ability to handle stress appropriately

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Interested candidates may send their resume to careers@hapusa.com.